This article provides an overview of customer data related to Active24 services that can be viewed, downloaded or otherwise retrieved.
Where no dedicated export function is available, information displayed in WebAdmin can be saved by copying it from the user interface or by using the browser’s Print → Save as PDF function.
How quickly will we provide you with the data?
If the requested data cannot be obtained directly through WebAdmin or using one of the procedures listed below, please contact our customer support.
We will provide you with the data without undue delay; our goal is to make it available within 30 calendar days of receiving your request.
The data is provided to customers free of charge.
Once we make the data available for download, it will remain accessible for at least 60 calendar days.
For each service listed below, you’ll find:
Available data – what information and data related to the service you can access.
How to access it – where and how you can view, download, or export the data.
Instructions – a link to more detailed instructions in the Help Center, if available.
Account, contracts and billing
Available data:
- Customer and billing profile information
- Active services and related service information
- Users and their permissions
- Issued payment requests, invoices and credit notes
How to retrieve it:
- The information is available through WebAdmin.
- Information displayed in the interface can be copied or saved as a PDF.
- Invoices, payment requests and credit notes can be downloaded directly as PDF files.
Domains and DNS
Available data:
- Managed domains
- Domain registration information
- Authorization details required to transfer a domain
- DNS records and their configuration
How to retrieve it:
- The data can be viewed through WebAdmin.
- DNS configuration can be copied or saved as a BIND file.
- The AUTH-INFO code required to transfer most domains to another registrar is available through WebAdmin.
Web Hosting – Files
Available data:
- Website files
- Hosting directory structure
- Files uploaded by the customer to the hosting service
How to retrieve it:
The data can be downloaded using an FTP client such as FileZilla, Total Commander or WinSCP.
Web Hosting – Databases
Available data:
- Database content
- Database users and access information (except for password)
- Available database history and statistics
How to retrieve it:
- Databases can be exported using phpMyAdmin.
- Login information is available through WebAdmin.
- Available statistics and history can be viewed in WebAdmin and, where applicable, copied or saved as a PDF.
Web Hosting – Configuration and Logs
Available data may include:
- PHP configuration
- CRON jobs
- Hosting usage and statistics
- Access and server logs
How to retrieve it:
Data available through WebAdmin can be viewed and saved by copying it or by using the browser’s Print → Save as PDF function. Server logs can be retrieved using the hosting service tools where available.
Available data may include:
- Email messages and folders
- Contacts
- Calendars
- Data related to the Business Mail service
How to retrieve it:
Email mailboxes can be connected to an email client using IMAP. Messages can then be downloaded, copied or archived using the features available in the selected email client.
For the Business Mail service, contacts and calendars can also be exported from the webmail interface and saved locally.
Website Builder and E-shop
Available data may include:
- images and other media,
- for e-commerce services: products, orders and form data.
Access / export:
Data can always be exported from the service administration in the relevant section via More > Export data.
Active24 SEO, Listing, Cookie & GDPR Manager and Microsoft 365
Data related to these services is provided and managed through third-party providers.
If you need to retrieve or export data related to any of these services, please submit an authorized request through our Customer Care team.
After verifying your request, we will assist you with the next steps and with obtaining the available data.
If you have any further questions or requests, please don’t hesitate to contact us via an authorized request with more information.