Guide to beginners
If you have your domain registered by external provider but you decided to purchase Active24 hosting, it will be necessary to ask your registrar to direct your domain DNS records to our servers.
There are two options:
1. Change the NS records if you use Active24 for both web hosting and email. This will transfer your domain’s DNS management to us.
2. Change the DNS A and AAAA records if you use only our web hosting and keep your email with another provider.
This article covers hosting setup. If you only want to set up email services, please see How to Set MX Records for a Domain at an External Provider.
Change of NS records
Changing your domain’s nameservers transfers its DNS management to us. This is the recommended option if you use both our web hosting and email services.
Ask your registrar to set the following nameservers:
ns1.websupport.cz
ns2.websupport.cz
ns3.websupport.eu
Alternatively, for .CZ domains, you can specify the following NSSET, which contains these nameservers:
NSSET-WEBSUPPORT
After changing the nameservers, we recommend checking the Quick DNS Settings in WebAdmin. For services hosted by Active24, the Active24 Web and Active24 Mail options should be enabled.
This will add the appropriate records for your web and email services to the DNS zone. If these options are already enabled, you do not need to change them.
Tip: What should I write to my registrar?
You can use the following message:
“Hello, please change the nameservers for my domain [your-domain.com] to the following values: ns1.websupport.cz, ns2.websupport.cz, and ns3.websupport.eu. Thank you.”
Change of NS records may take up to 24 hours before your web will display content from our servers
Change of DNS A records
The first step is to obtain the DNS records that you will then need to send to your registrar or DNS provider. Specifically, you will need the A and AAAA records.
You can find the DNS records for your domain as follows:
1. Log in to WebAdmin.
2. Select your domain from the list of services.
3. In the left-hand menu, open DNS → Overview.
4. In the table, find the A and AAAA records for the root domain, www, and the wildcard record (*). The required IP addresses are shown in the Content column. A records contain IPv4 addresses, while AAAA records contain IPv6 addresses.
Alternatively, you can expand DNS settings in the left-hand menu and open the A or AAAA section directly.
Send these records to your registrar or DNS provider so they can configure them in your domain’s DNS zone.
The IP ranges for domain shown above the table are mainly useful when you need to allow multiple IP addresses, for example when configuring a whitelist. To point your domain to the hosting service, use the specific IP address from the Content column in the table. You can also find the required IP address at phpinfo.eu.
Change in DNS records may take up to an hour or depending on TTL settings of the records before the content from our servers will be displayed on your domain.