In this guide you will learn how the invoicing works in Active24, how do we send invoices, how long are they due and what is the process after generating proforma invoice.
Proforma invoices are generated automatically 14 days before the service expires and are sent to an e-mail address located on your user profile. It is also called contact e-mail. In the system you can define a separate invoicing profile for specific service and choose an invoicing e-mail according to this guide.
Keep your contact and/or invoicing e-mail up to date. If your invoicing is handled by a different person, make sure the invoices will be delivered to the correct e-mail address listed in the invoicing profile.
28 days before the end of the service, a payment request is generated with a due date of 14 days. In case you forget to pay it, you will receive a notification one week before the expiry of the service that the call is overdue. If you do not respond to the notice, you will receive another notice on the expiry date of the service.
If you still do not make the payment, the service will be deactivated after 7 days. In this state, you can still activate it again without any problems. However, if we do not receive your payment even one week after deactivation, a notification will be sent to your contact email to start the deletion process and the service will be deleted.
Invoicing process
| 28 days before expiration | Proforma invoice creation | We send you an email with proforma invoice which is due in 14 days. It is advisable to pay the service as soon as possible, especially if there appear a problem with payment pairing, the function of your service would not be compromised. The final invoice will arrive by email immediately after payment, you can also find it in WebAdmin. |
| 14 days before expiration | Due date | Services are still active. You will receive a notification that the service is overdue. |
| 7 days before expiration | Notification for unpaid service | We are sending a reminder that you must pay for the service as it is close to expiration. |
| 0 days before expiration | Expiration date | The date until which the service was prepaid. The date is especially important for domains, where this may be the day the service is blocked or quarantined by the registry. You will receive a notification when the service expires. |
| 7 days after expiration | Deactivation | A state where your service is currently no longer functional and cannot be viewed in the browser or receive/send emails. Service can still be paid. We recommend you to make the payment directly online via card. After receiving the payment your services are fully functional within 24 hours. |
| 14 days after expiration | Termination | If you do not make payment within 14 days of the expiration date, your services will be deleted from your account and you will not see them in the administration. |
Service restoration
Service restoration is time limited. Emails can be restored within 7 days, hosting within 14 days after service is terminated. A fee of 10€ is charged for restoration. Domains have their own lifetime depending on the domain extension and fees may vary.