Have you paid for a service 3-4 days ago and and yet you haven’t received your invoice? It is possible that the payment was not paired with the service.
When you pay via bank transfer the payment is processed only during workdays. If you have paid on Friday the payment may not be receive till Monday.
Check the details of the payment:
1. Our bank account number
2. Sum
3. Variable symbol
Our system pairs the payment with the proforma invoice based on the variable symbol. If you have forgotten to define the variable symbol, contact our support.
If the payment has been done after the expiration time, it is possible that the invoice has been canceled and deleted from the system. Deleted invoice will not be paired with the payment even if the variable symbol is correct. You can check the availability of the proforma invoices in the WebAdmin under the Invoices section.
We support only payment via bank transfer, online card or credit. If you have paid for the invoice in any other way (like postal order), the pairing process may take more than 14 days which may lead to deactivating your services.
Have you checked everything but the problem is not solved? Send us the proof of payment to helpdesk@active24.eu and we will check the status of your payment.